Online bookings – If you know what your holiday dates are required, you can make a booking online using the availability calendar and selecting which campervan you would like to book. This will provide an initial holiday cost, before you add in any Optional Extras. You will then be directed to the secure booking and payment system. You will be asked to enter the number of adults and children travelling, and you will be offered the various Optional Extras, such as a toilet set. A total of your holiday cost will then be provided. Next, enter names, contact details and address. You will be asked to enter your Credit or Debit card details (Mastercard/VISA) and to agree to the Terms & Conditions, which you can view and print off. The 25% deposit payment + 50% cost of your Optional Extras (or 100% payment if your holiday is within 6 weeks’ time) will then be processed by the secure payment system (Holiday Rent Payments) and you will receive confirmation that the payment was successful, with a feature to print off the booking summary.
Phone bookings – If you would like to discuss your requirements with us, please Contact Us so we can help organise your perfect break. We can recommend which campervan would be ideal for you, advise on optional extras such as the Meet & Greet service and answer any questions that you may have. You can then go ahead with your booking over the phone with us (you can provide your card details over the phone, in emails or by text), or place an online booking, whichever you prefer.
Email bookings – You can make a booking enquiry by email, many of our customers from outside the UK prefer to do this, so that Google Translate can be used to explain features of the campervans, for example. We communicate by email to establish your holiday requirements and a booking can be made once all the same details have been finalised.
The Terms & Conditions cover our hire terms more extensively than the information found in this section. You can click on the link to read and print these. If you make your booking online, you will asked to agree to them before the payment is processed. If you intend to make your booking by phone or email, we suggest you read and save the Terms & Conditions before placing your booking.
Once a booking has been placed by any of the above methods, you will receive emails (please check you spam folders) with a booking summary, payment confirmation and a request to supply information required for our insurance policy. With your permission, we check your driving history with DVLA to ensure that you can be covered under our insurance policy. Alternatively, you can supply a Check Code from DVLA – https://www.gov.uk/view-driving-licence
Information requested for every driver includes:
Scan of driving licence (please ensure number is clear) – please also include the number separately on the email.
National Insurance number (not required if you have supplied a DLVA Check Code)
2 proofs of address (utility bill/Council Tax etc)
Questions relating to accidents/convictions/health
Once we have checked that you have met our insurance criteria and can be covered under our policy, we will contact you to confirm this. No booking is confirmed until you receive this letter.
Your balance payment will be due 6 weeks before taking your holiday. We will contact you to advise we will process the payment using the same card details provided for the deposit payment, these details are stored by the secure online payment system (HRP). Once this has been done, you will receive confirmation that your holiday has been paid in full.
Fully comprehensive Insurance for 2 named drivers with full UK Driving Licences, aged between 23-75 years of age, qualifying under the exclusions in our Hirer Driver Endorsements policy.
Drivers must have held their licence for 2+ years, have no accidents/convictions within the last 5 years (except some minor offences) and be in good health.
We may be able to arrange insurance for drivers who have had convictions or health issues, however, our Insurers may impose special terms or not be able to offer insurance. If in doubt please Contact Us to check before you book.
Unlimited UK mileage
UK Road Rescue cover (Roadside Assistance, Nationwide Recovery and Homestart)
Privilege Membership of the Camping & Caravanning Club during your holiday, see CCC link
Each campervan is well equipped with all the cooking equipment you will need for a great holiday. For more details, please view Meet the Campervans page
An £800 security deposit will be pre-authorised on your credit or debit card (supplied at time of booking) automatically by the payment system 2 days before your holiday starts (card details are securely stored). No actual money will be removed from your credit card account (ie pre authorised), however if using a debit card, please be aware the money will be taken from the card account.
At the end of your holiday, when the campervan is returned and checked over before the next hire for any misssing items or damage then 7 days after that time, your credit card pre authorisation will be cancelled or if booking with a debit cards the funds will be returned to that card account. *we advise it is best to use a credit card to make any bookings if possible
when you are arrive at our premises, we will meet you and introduce you to your campervan. We show you how the various systems work (cooking, roof elevation, bed layout, heating, water etc) and give you time to transfer your luggage into the vehicle. Please allow at least 45 minutes for this.
We will ask you to sign a Campervan Checklist form which includes an inventory of on-board equipment and any minor damage already present on the vehicle.
If you are leaving your own vehicle at the premises, we will ask you to park it as instructed in our private parking area and leave a key with us in case it needs to be moved. (please be aware vehicles are left at the owners risk)
If you have arranged a Meet & Greet at our local train station “Berwick-upon-Tweed”, we ask that you take a taxi from the station (rank outside main door) to our premises (a short taxi ride), where on arrival we shall pay the taxi driver for your journey. At the end of your holiday we ask you return the campervan to our premises and after the return procedure, we will convey you to the train station
Once the vehicle has been returned at the agreed time, in the condition it was let, relatively clean, with a full tank of fuel, an initial inspection will take place and you will be asked to sign the return section of the Campervan Checklist form.
A further more detailed inspection will be made before the vehicle is hired out again looking for any loss or damage inside and outside of the vehicle, if at this point any damage or loss is found it will be reported to you immediately by email and phone call. A charge may be made to rectify any loss or damage that has taken place to the vehicle (from the Security Deposit Pre-Authorisation). If no damage or loss is found within 7 days, the pre-authorisation will be cancelled.
When returning the vehicle, please clear out all rubbish, wipe the interior surfaces and sweep the floor using the dustpan/brush supplied. Do not wash the exterior of the vehicle. There will be an additional charge of £100 for any excessive cleaning we have to undertake.
The fuel tank should be FULL on return. If it is not full, we will make a charge for the fuel necessary to fill the tank and deduct this from the Security Deposit.
Our usual pick-up time is 2pm for collection on your day of departure. Collection is at our premises near Berwick-upon-Tweed (you will receive information including directions this just before your holiday) unless otherwise arranged.
Remember to bring your Driving Licences with you, this applies to all drivers
Please allow at least 45 minutes for the handover so we can explain the campervan systems to you and for luggage transfer
Our usual return time is 11am on your last morning. Again, please allow time in your schedule for unpacking, especially important if you are booking trains or flights!
If our usual times are not suitable, please Contact Us to discuss – we can usually be flexible, depending on other hires!
If you are going to be late returning the campervan, through reasons beyond your control eg. Ferry cancellation, please Contact Us as soon as possible as this may affect the next booking. If you are late for no acceptable reason, we reserve the right to charge an additional days’ hire.
You are welcome to park your car here at your own risk for the duration of your holiday. We have a private off-road car park and we require you to leave us with a key in case the vehicle needs to be moved.
YES! All vehicles are fitted with 3-point front facing seat belts, so you can fit your child car seat (not ISOFIX) or Child seats can be booked as an optional extra. Children will love the adventure of a campervan holiday – get them to take loads of photos to capture those special memories, run freely on a campsite and enjoy country walks! There are points to charge mobile devices too! The usual range for children would be 4-16year olds, infants should be accommodated in the lower bed area for safety. Please also look at “How many people can be accommodated”.
There is unlimited mileage on our campervans but please bear in mind that roads in some areas are single carriageway and progress can be fairly slow, so check your intended journey online to make sure you can get to your next campsite before it gets dark!
Our campervans are supplied with most things you will need, however unless you hire it as an Optional Extra from us, you will need to bring your own bedding, pillows and towels.
Travel light, whilst there is a good amount of storage in our campervans, bring the essentials to save space. Remember you can buy anything else whilst on the road – shop local and try regional foods!
Bring all your luggage in soft bags if possible, it saves space and will fit in the campervan better. If you are travelling with hard luggage you are welcome to leave it with us whilst you take your holiday and pick it up when you return the campervan.
Children’s car seats if you need them
We don’t supply food but remember your campervan has a fridge and a well equipped kitchen on board. It is fun to use local shops on your travels, you may even come across some local favourites that become new ones for you.
Pebbles and Sandy can each sleep 2 adults and 2 children, or 3 adults (one can sleep in the roof bed, but you need to be agile to get up there!). Seat belts for all passengers.
Where a roof bed is fitted in the campervan, this is usually suitable for 2 children OR 1 small adult up to a combined weight of 80kg. This weight limit is for your family’s safety.
It is the parents’ responsibility to ensure the safety of their child/children whilst accessing and using the roof bed and it would not be suitable for very young children under the age of 4 due to the risk of falling out.
The suggested age range for children would be 4-16 year olds. Infants should be accommodated in the lower bed area.
The roof bed does not have access steps or a ladder so is unsuitable for those with limited mobility. If you are unsure if the roof bed will be suitable for your needs, please contact us to discuss.
We make every endeavour to ensure your campervan will be handed over to you in full working order when you collect it. If something does go wrong, please Contact Us on 07564 655444 and we’ll do our best to help solve the problem over the phone as quickly as possible.
If there is a mechanical issue, we may instruct the Breakdown service to come to your aid so you can continue your holiday.
Yes, all our campervans are equipped with blown air heating and are fully insulated. Pebbles has diesel heating which will work without an electric connection. Skye and Sandy have electric heating which requires a 240v electric hook-up.
Each campervan has a 2-ring gas hob and sink fitted. The hob runs from a gas bottle supplied with the van. If you need a refill, these can be supplied from most camping shops and sites. An outdoor gas BBQ is supplied as standard with a full gas canister if you wish to cook outside. Please replace any empty BBQ gas canisters. Pease ensure the BBQ is sited not too close to the campervan to prevent any damage, and respect the countryside code and any campsite rules while cooking outside. You are advised to let the BBQ completely cool down outside before cleaning and packing away – it should be returned clean.
The fridge runs on electricity supplied by the on-board 12V leisure battery system. This means that it operate while driving. If you are wild camping or off grid for a few days, you will need to start the engine for a while every day to ensure that the leisure battery is kept fully charged. If you are driving each day and/or connecting to mains electricity each night, the leisure battery will be kept fully charged.
We include crockery/cutlery/glasses/pans and cooking utensils in each campervan, along with a Campervan Cookbook.
As with your own vehicle in the event of an accident, it is important to make sure that everyone is safe and then to exchange details, so that the Insurance Companies can sort out the claim to follow.
Safety First – In the event of an accident, firstly check to see that everyone is safe and check for any injuries to the people in your vehicle and in any other vehicle(s) that may be involved. If the accident takes place on a road, it is generally safer for all passengers to leave the vehicle and stand in a place of safety, if there are only minor or no injuries.
If anyone looks to be badly injured, phone for an ambulance and assess if the Police or Fire Service should also be called (Call 999 for any emergency service in the UK)
please follow the instructions:
a) If possible, activate the Hazard Warning lights on the campervan to alert other road users that there has been an accident. Put on the hi-viz jacket provided.
b) Exchange insurance information with the Third Party driver:
i. Record the time, date and place of the accident (road number/town)
ii. Make, Model and Registration Number of each vehicle
iii. Please advise the Third Driver that the campervan is on hire and under the ownership of Counting Sheep Campers, Lamins Farm, Foulden, Berwick-upon-Tweed, TD15 1UH – Telephone 07564 655444 – Email: firstname.lastname@example.org
iv. Obtain details of the Third Party’s insurance company/policy number, contact details for the driver (name, address, email, insurance details). If the other vehicle is a Hire car, please note the Hire Car Company name
v. Take several photos of all damage and write down a description of the damage to each vehicle. If you see damage on the other vehicle that looks to be existing or does not seem to be in the area of this accident, please note this down.
vi. Note any known injuries to driver/passengers of each vehicle
vii. If there has been damage to property, take photos and write down details (fencing, walls etc). Please advise the Police if animals could perhaps get loose onto the road if fencing has been damaged.
c) Do not admit liability to the Third Party driver at the scene
d) If the Police are called, always cooperate with their enquiries
e) Contact Counting Sheep Campers within 24 hours to advise of the accident
f) Contact the Breakdown/Recovery service if the campervan needs to be recovered – please contact us as soon as possible
g) After the accident, we will contact you to complete an Accident Claim Form from our Insurance Company, providing full information on the accident. Your ongoing cooperation is important to make sure the claim is dealt with professionally.
We make all reasonable endeavours to ensure that our campervans are fully functional and roadworthy at all times. In the unfortunate event of a breakdown, please use contact details supplied of relevant breakdown/recovery companies.
If the van can be fixed at the roadside by the Recovery Service, you should be able to continue your holiday straight away. If this is not possible and if no alternative vehicle can be supplied, we will give you a partial refund.
You as the Hirer are responsible for looking after the campervan. The costs incurred from any mechanical or other breakdown as a direct result of hirer neglect or abuse of the vehicle will be borne by the hirer, please see Terms & Conditions.
The Terms & Conditions cover our hire terms more extensively than the information found in this section. You can click on the link to read and print these. If you make your booking online, you will asked to agree to them before the payment is processed. If you intend to make your booking by phone or email, we strongly suggest you read them before placing your booking.